Important Contacts

FOR INFORMATION ON THESE TOPICS…	HERE’S WHO TO CALL …
Prescription drug benefits and claims Locating a retail pharmacy Using the mail-order pharmacy	CVS Caremark Website: https://www.caremark.com Phone: 866-818-6911 Mail Order Claims: PO Box 94467, Palatine, IL 60094-4467 Retail Paper Claims: PO Box 52136, Phoenix, AZ 85072-2136
Vision Plan benefits and claims Locating a VSP Provider	Vision Service Plan (VSP) Website: www.vsp.com Phone: 800-877-7195 Mail (Out-of-Network Claims): PO Box 385018, Birmingham, AL 35238-5018
Pre-certification for surgery and hospital admission Case management for long-term conditions	Personify Health Website: https://personifyhealth.com Member Support: [email protected] Mail: Mailing address: 7591 N. Ingram Ave, Suite 105, Fresno, CA 93711-5839
Find a provider in the Aetna network	Aetna Website: www.aetna.com/docfind Select the “Aetna Choice ® POS II (Open Access) network” or login to the Aetna website
View available services and details	Mat-Su Regional Medical Center Website: www.matsuregional.com Phone: 907-861-6000 Address: 2500 S. Woodworth Loop, Palmer, AK 99645
Make an appointment at the CHC Find out hours the clinic is open View available services	Coalition Health Center (CHC) Website: www.coalitionhealthcenter.com Anchorage Coalition Health Center Phone: 907-265-1370 Address: 2741 Debarr Road, Suite C210, Anchorage, AK 99508 Fairbanks Coalition Health Center Phone: 907-450-3300 Address: Ridgeview Business Park, 575 Riverstone Way, Unit 1, Fairbanks, AK 99709
Register for telemedicine service Request an appointment online or by phone	Teladoc Website: www.teladoc.com
Surgery benefit coverage details Planning surgery Information on surgical procedures	Transcarent Website: https://webapp.transcarent.ai/ Phone: 844-249-8108
Renalogic Outpatient Dialysis	Website: Phone: 844-841-5065 Renalogic ImpactCare Flyer
Confirm Eligibility Enrollment Documents Request ID Cards Claims Processing Questions	WPAS (800) 331-6158